Refund & Return Policy
Returnable items can be returned within 21 days from shipment date. Returns must be completed by mail.
When shipping a return by mail, please follow these guidelines:
- Items must be returned in their original condition, with original packaging with all tags attached. Item packaging may include hangers, plastic wrap, boxes, warranty cards, accessories, and dust bags.
- Each item must be returned to our location. Please ensure only the items listed on your return label are included in the return package. Do not include other items.
We offer two refund options for returnable merchandise:
- You can select to return for merchandise credit and enjoy free return shipping.
- You can select to return for a refund to the original form of payment and pay a $9.99 return fee.
Non-Returnable Items
Non-returnable items are listed as “Final Sale”. Final sale items are not eligible for return and will not appear in your eligible items for return. We let you know when an item is final sale, by noting it in the product description and it may also be noted on your packing slip.
Wrong, Damaged or Defective Items
If you received a damaged, defective or incorrect item, please contact our Customer Service team so we can resolve the situation as quickly as possible. Please provide us the order number, the item description that was incorrect, damaged or defective, description of the shipping package, description of damage to the item and your preference for a replacement or site credit.
Refund Timelines
Amoize will begin processing your return as soon as it is delivered back to us. You will receive an email letting you know that we’ve received your return.
Once accepted and processed, you will see your Amoize merchandise credit appear on your Amoize account within 3-5 business days. If you opted for refund to original form of payment (less a $9.99 return fee), you will see your refund in 10 business days, depending on your financial institution.
Where we issue a refund and subsequently determine in our discretion that your return did not comply with our return policy and/or was the result of fraud, we reserve the right to recharge your payment method on file for the merchandise.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@amoize.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@amoize.com and we will send you a return label where to ship it.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product back to our address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@amoize.com.
